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Privacy Statement

The Exclusive Hotels Luxury Rewards Programme are committed to ensuring your privacy is protected. Our privacy policy explains how we will utilise your information, how you can instruct us if you prefer to restrict the use of that information and the procedure we have in place to safeguard your privacy.


Personal Information

The Exclusive Hotels Luxury Rewards Programme vow to use your personal information responsibly. Your details will be used to respond to queries, in relation to information requests, to confirm reservations, to contact recommendations and for marketing purposes to help keep you up to date with new developments, changes to benefits, special offers and invitations. The Exclusive Hotels Luxury Rewards Programme will never sell your details to outside companies and will contact you on behalf of participating properties rather than passing your details to properties directly. We may also use your details to look at ways visitors view our website, to access trends and to help us improve our online services to members.


We may contact you by email, post or telephone and by providing these details to us you are consenting to us contacting you by these methods. We may contact you by any of these methods to let you know about developments, services or changes that may be of interest to you.

Disclosure of Personal Information

All personal information provided to The Exclusive Hotels Luxury Rewards Programme will not be shared with any third parties except where we will contact you on behalf of participating properties. The Exclusive Hotels Luxury Rewards Programme will not sell, trade or rent any personal information to other organisations.


As is common with most sites, we will from time to time use 'Cookies' to help us gather information from people who visit our website. A cookie is a small data file that our server sends to your browser when you visit the site. You can delete cookies at any time or you can set your browser to reject or disable cookies. If you have a setting that does disable cookies some functions of our website may not work properly.

We do not connect the information collected through cookies with other information that is personally identifiable, unless required or permitted to do so by law or to enforce the Terms and Conditions.

How we protect your Information

We take matters of data protection very seriously and have a set of physical, electronic and managerial precautions in place to keep your personal information safe. Unfortunately due to the nature of communication over the internet we cannot guarantee that communications between ourselves and our users or information stored on our servers, will be free from unauthorised access by third parties.

Your Details and Contact Us

You are permitted to contact us at any point to check what personal information is currently held about you. You are free to ask us to remove information, correct any inaccuracies or ask questions about our Privacy Statement. If you would like to contact us for any of these reasons please send your request by email to We will endeavor to respond to your enquiry in a timely manner.

Should you wish to unsubscribe at any point please send your request via email to clearly stating your membership number in the message and unsubscribe in the subject field.