MEMBERSHIP BENEFITS - Terms and Conditions

A valid membership card must be presented in order to redeem facilities. All membership vouchers are non-transferable, except where noted, and subject to prior reservation, space availability and voucher presentation on use. Lost vouchers cannot be replace.
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DINING
Members receive a complimentary meal on each dining occasion when accompanied by one or more guests for lunch and dinner from Monday to Friday in the Wernher and Adam's Brasserie (subject to restaurant opening times).
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Also available for Saturday lunch and Sunday dinner (from 7pm onwards in the Wernher Restaurant only).
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Member pays the total bill, less the complimentary meal. This is calculated by dividing the total bill, excluding beverages, tobacco and gratuities, by the number of persons in the dining party. Strictly one card permitted per table.
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Sunday lunch is available in the Wernher Restaurant and Adam's Brasserie when dining in parties of four or more people.
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Available during selected meal periods in the main dining restaurants at other Elite Hotels below:
     
Wych Cross
Rotherwick
King Edwards Parade
Nr. Forest Row
Hook
Eastbourne
East Sussex
Hampshire
East Sussex
RH18 5JR
RG27 9AZ
BN21 4EQ
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ROOMS
Following three (3)* dining visits in hotel (lunch and dinner only) members receive one (1) voucher per annum entitling member to one (1) complimentary night stay for two people inclusive of breakfast in a Deluxe room at Luton Hoo. Valid Sunday to Friday. Subject to room availability, allotted rooms & prior reservation. For member use only. Upgrades are available to a Mansion Deluxe room for £50 inc. VAT per room per night.
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* Promotional offer for night stay after 1st dining visit still applies for phone sales but is not placed in collateral.
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One (1) Elite Hotel voucher to enjoy a Deluxe room stay at any Elite Hotel inclusive of Breakfast for two for an exclusive member rate of £95 inc. VAT. Valid Sunday to Friday.
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Members receive one voucher entitling them to a complimentary Sunday night stay when spending at least £75 pp on Food and Beverage, Golf or Spa in Luton Hoo Hotel during Sunday of the stay. Subject to room availability, allotted rooms & prior reservation. Not valid on Bank Holiday weekends. Voucher is transferable to member's guests.
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Member early check-in and late check-out, subject to availability on the day of check-in / check-out.
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SPA & LEISURE
Members and one guest are entitled to enjoy full use of Elite Hotels Leisure and Spa facilities when booking and treatment per person, valid Monday to Thursday.
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Members receive 10% reduction from the Spa treatment menu. Valid Monday to Thursday.
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Members receive two (2) complimentary spa passes. This entitles the member or member's guest to use the spa without purchasing a treatment. Valid Monday to Thursday.
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GOLF
Members receive two (2) complimentary Golf passes valid when purchasing one tee time. Only one pass valid per tee time. Tee times must be booked no later than 7 days in advance and are subject to availability.
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EVENTS
One (1) £500 Private dining room hire voucher to redeem against the published room hire charge with a minimum of eight (8) diners in a private dining room at Luton Hoo. Not valid in conjunction with any other offer. Not valid for functions booked prior to membership. Valid against the room hire charge only and represents no cash back amount. Notification required at time of booking of use of the voucher.
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One(1) £500 Meeting room hire voucher to redeem against the published meeting room hire charge with a minimum of ten (10) delegates in a meeting room at Luton Hoo. A lunch or dinner must be booked for the event for each delegate in order to qualify. Not valid in conjunction with any other offer. Not valid for functions booked prior to membership. Valid against the room hire charge only and represents no cash back amount. Notification required at time of booking of voucher use.
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LUXURY RESTAURANT CLUB
Complimentary enrolment into the Luxury Restaurant Club providing access to exclusive privileges at leading UK restaurants and hotels. See welcome email for details of how to download your digital card or telephone the membership team on +44 (0)1276 850581.
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REFERRAL GIFT
For each new member referal which joins, originating member will receive one (1) £25 Wine Voucher to redeem towards a bottle of wine in either the Wernher Restaurant or the Adam's Brasserie. One voucher redeemable per visit. Maximum two referral vouchers per member. Represents no cash back amount. Refer a Friend
MEMBERSHIP RULES - Conditions of use

A valid membership card must be presented in order to redeem facilities. All membership vouchers are non-transferrable, unless noted, and subject to prior reservation, space availability and voucher presentation on use. Lost vouchers cannot be replaced. Benefits cannot be used in conjunction with any other offer.
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VOUCHERS
Please note that vouchers cannot be replaced and are non-transferrable and must be presented with a valid membership card by the member.
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LOST / STOLEN CARDS
Please report any lost or stolen cards to the membership office immediately. An administrative charge may beincurred. A replacement card will be issued bearing a new number and the same expiry date as the previous card. Replacement card fee £10.
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MEMBERSHIP CARDS
The card is an individual, personalised, non-transferrable membership card. All benefits are subject to presentation of a valid membership card.
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The membership card is the property of the Issuing Agent and must be returned upon request. All cards will be valid for 12 months from the date of purchase.
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The Hotel reserves the right to withdraw, cancel, vary or in any way change at any time, without notice, any discount, reward or other benefits previously offered or expressed as available to you as a member of Elite Privileges at Luton Hoo Hotel, Golf & Spa. Luton Hoo Hotel, Golf & Spa or the Issuing Agent shall not be liable for any loss or damage from such withdrawal, cancellation or variation. Any liability Luton Hoo Hotel, Golf & Spa or the Issuing Agent may have to the member of any sort shall not under any circumstances exceed the annual fee for the membership to Elite Privileges at Luton Hoo Hotel, Golf & Spa paid to the Issuing Agent by the member.
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EXCLUSIONS
The card is not valid for dining on February 14th, Mothering Sunday, December 25th, December 26th and December 31st or for specified functions, promotions and events. Room benefits may be restricted during certain periods and over Bank Holiday weekends, please check prior to booking.
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CANCELLATIONS
Cancellations are honoured up to fourteen days from the date of purchase, but such termination shall not be effective until all cards and membership material have been returned to the Issuing Agent. No refund will be payable until such action has been completed. Subject to a cancellation fee of £25.
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Luton Hoo Hotel, Golf & Spa | The Mansion House | Luton | Bedfordshire | LU1 3TQ
+44 (0)1582 698 888